---
title: "What information must be included on a receipt for a claim to be accepted in Tedy?"
description: "What information must be included on a receipt for a claim to be accepted in Tedy?"
url: https://help.tedy.app/en/articles/24-what-information-must-be-included-on-a-receipt-for-a-claim-to-be-accepted-in-tedy
collection: "Claims"
updated: 2026-11-13
language: en
alternates: [fr]
---

# What information must be included on a receipt for a claim to be accepted in Tedy?

What information must be included on a receipt for a claim to be accepted in Tedy?

To ensure your claim is accepted, make sure the provided receipt includes the following details:

-   The transaction date;
    
-   The total amount paid;
    
-   The purchased item is clearly visible;
    
-   The vendor name, and associated information.
    

Please note that Interac statements or bank account screenshots may not be accepted as proof of purchase if the item or vendor name is not clearly identifiable.

A claim may be declined for several reasons:

-   **Receipt Requirements:** The receipt must include the date, amount, vendor name (ideally with logo), and tax information.
    
-   **Unsupported Proof:** Screenshots or bank statements are not considered valid proof of purchase.
    
-   **Missing or Multiple Files:** Attach all documentation or multiple screenshots if it doesn’t fit in one file.
    
-   **Unavailable Category:** The item must belong to an eligible category. If it’s not available, your employer may not have included it in your program.
    

If these elements are corrected, you can resubmit your claim for review. Please reach out to support for additional assistance.