Tedy offers a wide range of predefined categories that cover most common needs. However, if certain categories do not fully align with your company’s policies or reality, you can create your own custom category.
Here are the steps to follow:
Go to the “Programs” section and open the program where you want to add the new category.
In the “Categories” section, scroll to the bottom of the page and click “Create a custom category.”
Fill in the required fields.
If your new category is similar to an existing one, give it a distinctive name to help the claims team better understand your intention. For example: instead of “Vision care,” use “Vision care (excluding exam).”
The claims team relies solely on the information provided in this form to validate claims, so be sure to include sufficient details for accurate processing.
Click on “Create Category.”
Add the new category to the desired program by selecting it.
Once this step is completed, the new category will be instantly available to employees linked to that program.
