Invoices displayed as “uncollected” indicate that the payment was not successfully collected. This means that:
The payment attempt failed
The invoice will remain marked as “uncollected” and will not be retried
The claims linked to an uncollected invoice are not lost.
They remain recorded in the system for reference
These claims will be included in the next billing cycle
The charges associated with those claims will be retried on a future invoice
Yes.
The claims from the uncollected invoice will be carried over
They will be charged on your next billing date as part of a new invoice
In most cases, no action is required—but you should:
Ensure your bank account or payment details are correct
Make sure there are sufficient funds available for future billing attempts
If the claims from the uncollected invoice have since been successfully processed in a later invoice, everything should be in order. There is no need to take action on the original uncollected invoice itself, as the charges are automatically retried in subsequent billing cycles.
