A claim usually takes between 3 and 9 business days to be processed and reimbursed.
Our team will first review your claim, typically by the next business day. You’ll then be notified if it has been approved or if we need more information.
Once approved, the timing will depend on your employer’s billing frequency and your bank’s electronic funds transfer (EFT) processing time. We’ll notify you when the funds are on their way, and they should arrive within an additional 2 to 3 business days.
Instant reimbursement is available for certain claims only. If your claim is eligible, you’ll see this option when selecting your reimbursement method.
After selecting instant reimbursement, it may take 5 to 15 minutes for the email to arrive in your inbox. If there’s been an error, you can reach out to support over chat or by email at [email protected] and we can investigate and reinitiate the transfer if needed.
