For Employees

Common questions for employees using Tedy

What's Tedy?

Does Tedy have a mobile app?

Eligibility

What expenses are typically covered by each category?

Are expenses made by family eligible for reimbursement?

How far back is my claim eligibility date?

Account management

How can I login to Tedy?

Can I access my account without my work email?

How can I update my profile and communication preference?

What happens when your account is archived by your employer?

Claims

How to submit a claim in Tedy?

How long does it take for my claim to be processed?

What information must be included on a receipt for a claim to be accepted in Tedy?

Can amounts from different programs be claimed under a single expense?

Can I submit a claim in a foreign currency?

How can I use my balance work for my savings, investment, or RRSP contributions?