To ensure your claim is accepted, make sure the provided receipt includes the following details:
The purchased item is clearly visible;
The transaction date;
The company name, ideally with its logo;
The total amount paid.
Please note that Interac statements or bank account screenshots are not accepted as proof of purchase.
A claim may be declined for several reasons:
Receipt Requirements: The receipt must include the date, amount, vendor name (ideally with logo), and tax information.
Unsupported Proof: Screenshots or bank statements are not considered valid proof of purchase.
Missing or Multiple Files: If your files are split across multiple images or PDFs, merge them using a free tool such as smallpdf.com.
Unavailable Category: The item must belong to an eligible category visible in your wallet. If it’s not available, your employer may not have included it in your program.
If these elements are corrected, you can resubmit your claim for review. Please reach out to support for additional assistance.
