We recommend checking the status of your reimbursement directly on your account dashboard. That way, you can verify if the reimbursement is in progress, has been sent, or has failed.
Here are the most common reasons why users haven't received their Interac eTransfer:
The reimbursement process is not yet complete. After the claim is approved, note that the reimbursement can take from 10 to 15 days.
Your Interac eTransfer information is invalid or incorrect. In this case, please change them in the Reimbursement section.
Your Interac eTransfer deposit email is in your spam. Check your spam folder to ensure that the message was not intercepted by mistake.
If you chose to receive your eTransfer by text message, it's possible that it simply didn't go through for various reasons (your phone was off, you lost connection to the network, you were outside the country, there was congestion on the network, etc.). Please contact our support team via the Chat Bubble at the bottom right of the screen, and we'll send it again.