For Employees

Common questions for employees using Tedy

What's Tedy?

Does Tedy have a mobile app?

Eligibility

How far back is my claim eligibility date?

Are expenses made by family members eligible?

What if my purchase costs more than my balance?

Account management

Where can I see my claims and claim history?

How can I login to Tedy?

Can I access my account without my work email?

How can I update my profile and communication preference?

Claims

How to submit a claim in Tedy?

How long does it take for my claim to be processed?

What information must be included on a receipt for a claim to be accepted in Tedy?

Can amounts from different programs be claimed under a single expense?

Can I submit a claim in a foreign currency?

How can I use my balance work for my savings, investment, or RRSP contributions?